Shipping policy

Delivery and Returns

Goods ordered from the online store DURIDO are dispatched as quickly as possible, as we pay special attention to delivery.
Orders from Europe, Asia, Australia, South America and rest of the word are shipped via Slovenian Post, our national postal service.
Orders from The United States are shipped via DHL EXPRESS with Delivery Duties Paid (DDP), which means you won't have to pay any addditional tarrif costs or taxes.

We always ship your order with a tracking number which you receive when we notice you about the shipped order.

The delivery time after handing over to the delivery service usually is:

  • Slovenia: approx. 1–2 business days,
  • Europe: approx. 2–7 business days,
  • United States: approx. 2–5 business days,


Shipping Costs
The delivery cost is uniform across Europe and varies based on the order value:

Standard:  €9,00, Express: 25 EUR
- From €200.00 onwards: shipping is free 

Delivery cost to the United States is 25 EUR with Delivery Duties Paid (DDP), which means you won't have to pay any addditional tarrif costs or taxes.

Good to Know
- If an item is not in stock in our warehouse, delivery may take a few extra days. In this case, we will proceed as follows: the estimated delivery time is listed in the store catalog.
- If the product is unavailable at the time of order placement, we will notify you and provide the earliest possible delivery time.
- If you order multiple items and some have longer waiting times than others, we will contact you via email to ask if we can deliver the available items first and the others later. If you agree, you will only pay shipping costs for the first delivery; subsequent deliveries will be covered by us.
- If delivery requires a longer waiting period, we will notify you via email and try to agree on the delivery. If you do not agree with the extended delivery time and cancel the order, we will remove those items from the order or cancel the order entirely.
For further information, call us at +386 (0)40 293 316 or email us at marko.durini@utd.si.