Refund policy

Returns

Contract Cancellation with Written Notice
The buyer has the right to cancel the contract within 14 days by notifying UTD d.o.o in writing. This can be done via email at marko.durini@utd.si. The 14-day cancellation period begins the day after the ordered goods are received/delivered. The electronic cancellation notice must clearly state the decision to cancel the contract (including your name, date, order number, and invoice number).

Return of Goods
If the buyer has already received the goods and cancels the contract, the received goods must be returned without undue delay and no later than 14 days after submitting the written cancellation notice. The refund of payments, including shipping costs (except for additional costs due to choosing a non-standard delivery method), will be processed immediately or no later than 14 days after receiving the cancellation notice, using the same payment method as the buyer. The buyer may explicitly request a different payment method on the refund form.
Under no circumstances will the buyer incur any costs for the refund. However, any used promotional codes or discounts will not be refunded.

Returned products must be undamaged, in their original packaging, and in unchanged quantity, unless the products were destroyed, damaged, lost, or reduced in quantity due to no fault of the buyer. The buyer must not use the products unrestrictedly until the contract is canceled. The buyer may inspect and test the products to the extent necessary to determine their actual condition. The buyer is responsible for any decrease in the product's value if it results from handling beyond what is necessary to determine its nature, characteristics, or functionality.

The buyer does not have the right to cancel the contract for items made to the buyer's exact specifications or customized to personal needs, or items that are not suitable for return due to their nature. Products with unique prints, embroidery, or other customizations cannot be returned or exchanged, as they are made to the buyer's order.

For buyers who fail to collect previous shipments, the seller may require prepayment of shipping costs for new or repeated deliveries, which are not considered part of the purchase price for the goods ordered online.

When returning goods, always include a copy of the original invoice. Send the goods with the invoice copy no later than 14 days after submitting the written cancellation notice to UTD, d.o.o. via email adress: marko.durini@utd.si

Company Address for Returns by Poste/Courier: 
Company name: UTD d.o.o.
Street address: Polje cesta X 7
Postal code and city name: 1260 Ljubljana-Polje
State: Slovenia

The buyer covers the return shipping costs. We do not accept returned shipments with cash-on-delivery payment for return postage.

Once we receive the goods, we will issue a refund.